Nautilus User FAQ

Frequently Asked Questions · Users

We work hard to provide a robust, reliable platform that keeps evolving to meet the needs of busy school leaders. We also know that not everything goes to plan. Often, an issue can be related to a device setting, an onsite filter or a genuine bug. Trying different devices and settings can often help you to quickly resolve any on-site issues.

Whatever the cause, we’re here to help you get things sorted quickly and confidently. This FAQ brings together quick answers, helpful pointers, and practical guidance to keep everything running smoothly.

I haven't received my login

The initial login emails are automated and come from system@nautilus.education Check spam, trash and on-site filters.
For any users already added, check as above and resend if required. To do this, go to the Users area and click the envelope icon next to their name to resend.

How do I login?

Once you've set up your password, login via our website. You'll see the login button at the top for Nautilus or NautilusHigh. We recommend setting up shortcuts on your devices for quick access.

How do I login?

Once you've set up your password, login via our website. You'll see the login button at the top for Nautilus or NautilusHigh. We recommend setting up shortcuts on your devices for quick access.

My page isn't loading

We need to know if this is the device or wi-fi connection. Try a different device. This can occur because of cookie and cache settings, or the age of the device. Try CTRL+R to perform a page reset.

If I delete a user will I lose their data?

No. The system masks the user but maintains the data (unless you delete their content). This is good for historical context or trends. You can apply time filters if you want to view the latest insights.

Can I edit the tags afterwards?

You can edit the tags in the Gallery by clicking on your image and then clicking Edit. You can add or edit tags on walks or observations in the Create area be clicking 'All' selecting your walk and clicking the Edit button. You can now edit or add tags.

I've forgotten my ID number

Please keep a back-up of your ID and password stored safely. Your admin will know your school ID number, and you can click to reset your password via the login page.

I can't find my observation

Check the page filters and uncheck if necessary. Go the Create page and click 'All' to see your activities.

I've created an observation, but can't see it?

Once you have created your observation, you'll need to assign this to yourself (or others). When you do this, you'll see it in your To-Do list.

Does the system integrate with Integris, SIMS etc?

Not currently. You can upload bulk CSV files directly if you prefer. Go to the Users area and click 'Upload CSV'. You can also download a template here.

I've created an observation, but can't see it?

Once you have created your observation, you'll need to assign this to yourself (or others). When you do this, you'll see it in your To-Do list.

How do I delete an observation or walk?

You can delete any content. Go to Create area, click 'All', select your activity, click and delete. Once deleted, this can't be reinstated. To delete just one entry from a walk, go to the dashboard, click to review your activity in the Complete column, you'll now see each listed entry with a trashcan delete option.

How do I save my observation?

When you open an entry, you'll see the auto-save in the top right hand corner. If anything happens, you can re-open the observation. You'll see a prompt to ask you if you'd like to continue with your previous work.

I can't see my appraisal on the 360?

Go to the Users area, click on the name of the member of staff and click the link button. Here you can manually link Nautilus User to the 360.

How do I send out a survey?

Go to the Create (+) area. Click to 'Prepare'. Select the survey that you would like to use. When the survey is prepared. Click on it in list view, and copy or share the weblink. You can now use this to text out to your parents.

How do I send out a pupil survey?

Prepare your survey in the Create area and generate your link. You can now add this to a desktop shortcut in your computer suite for all to do, or you can add it as a tablet shortcut to acquire pupil views.

What is 'Assume Identity'?

With this feature, a Priority User can switch the device to another person. For example, if you're performing a joint observation with an external partner. Log into two devices, on one click the Assume Identity next to the name of your external partner to switch. You can then perform your walk together. Note, this is a restricted view and will require logging out to log back in. They cannot switch the device back.

My iPad or tablet won't connect or save

Before you perform any activities, please check your tech. You can share page 4 of our user guide with your tech support, ready to observe. Typically, this can be an on-site firewall or filter, or connection issue.

Do I have to add a comment?

No. You can leave the comment box empty. You can also waiver the question completely with the N/A button.

Can I edit the title of an observation?

Yes. Go to the Create area, click 'All' and the select your observation. Click to edit the title, date or tags.

Can I edit the walks?

You will need to create a copy of the walk that you want to edit in the Builder. You can now rename this one, edit and update as you go.

Video Tutorials

How do I use the 360?

You can access the 360 from your settings area. You can also view this short tutorial.

How do I use the 'Next Step' and Workflow?

Next Steps are useful for prioritising feedback. Once you select this, you can go to your Workflow, click Next Steps and view your prioritiy conversations. You can also check when complete.

How do I perform my first Lesson Snapshot or walk?

In this short video, we'll show you how to add Users, perform and Learning Snapshot, create and assign a learning walk.

How do I view, analyse and export my data?

As a Priority User, it's important that you can use the content to stay informed and to identify opportunities for improvement.

Can I upload photos to the Gallery?

Yes. Go to the Gallery and click the camera icon. Here you can upload from your computer. Useful for following up trips, residentials and off-site learning.

How do I use the Knowledge Base?

The Knowledge Base is a powerful way to utilise the content that you put into Nautilus, and to instantly generate self-evaluation reports for your inspection framework.

How do I manage what people see?

When you add a User, they will be able to view the Gallery (unless external) and perform an observation assigned or using the GO lesson visit. You can upgrade a User to a Leadership User and assign subject or aspect responsibilities. Priority Users can see everything.

Can I use our Sport Premium to subscribe to Nautilus?

Nautilus is a great use of the Sport Premium. 3 PE evaluations tools + 3 CPD session, plus the Nautilus Explorer package.